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  • What payment methods do you accept?
  • We accept payments via Visa, MasterCard or Net banking.
  • We also accept payment via “cash on Delivery” at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it and this option is available with selected items only.
  • For certain categories with high value items such as Wedding Collection, only Debit Card/Credit Card and Net Banking options are available.


  • Is it safe to shop online using my Debit card or Credit Card?
  • All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!


  • What is the process for Cash On Delivery (COD) purchase?
  • Please note that COD option is available only with selected items. When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.


  • Is there a charge for Cash on Delivery purchases?
  • There is a non-refundable convenience charge of USD 35 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.


  • Is there a purchase limit for a Cash On Delivery purchase?
  • Yes, Cash on Delivery option is available on purchases up to a limit of USD 200, beyond which purchases can only be made using Net banking or Credit card.


  • How can I pay if COD option is not available on my address?
  • If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don’t have a Net Banking or Debit Card options please contact your bank for Debit Card/Credit Card issue.


  • Are there any hidden charges?
  • There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Mantraa. You pay only the amount that you see in your order summary.


  • What should I do if my payment fails?
  • In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@mantraa.net  or please give us a call with your order number for any clarification.


  • I see debit transactions in my Bank Statement from Mantraa but I have never shopped with Mantraa. What do I do?
  • If you see any charges on your credit/debit card for purchases made on Mantraa.net, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
  • If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.


  • Why isn’t COD available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions

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