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Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do is give us a call on ______________or drop an email at firstname.lastname@example.org within a period of 3 days, from the date of order.
However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C’mon that’s just fair!
Refund Receipt Time (After Initiation)
|Mantraa Credits||1 business days|
|Bank Transfer/NEFT||1-2 business days|
|Debit Card||5-7 business days|
|Credit Card||5-7 business days|
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:
1) Place your item in its original packaging – not the Mantraa.net box
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) If you are sending it on your own make sure you seal it properly.
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us , or
Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of $5 per kilogram of shipment.
Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of USD $10.
Yes we provide pickup from your doorstep from most cities. To know if reverse pickup is available at your location do give us a call. The refund amount for courier charges is subject to our policies.
Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.
Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of USD $10 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat $1 0 USD against the courier charges.
Refunds for courier charges are always in the mode of Mantraa Credits which can be redeemed on your future purchase.
We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.